1. Introduction
Welcome to the Capital Transport Network website. This site is operated by Capital Transport Company and is dedicated to providing public and private transportation services, including online booking and rental services. By using this website, you agree to abide by these terms of use. Please read the terms carefully before using the site.
2. Intellectual Property Rights
• All content on the website, including text, graphics, images, logos, designs, and any other materials, is owned by Capital Transport Company or licensed to it.
• Copying, distributing, republishing, or downloading any content without prior written permission from the company is prohibited.
• All registered trademarks and technical information are protected under Saudi and international laws.
3. Booking Conditions
Booking Procedure:
• Customers can book transportation and rental services through the website, mobile app, or by calling the Toll-Free number.
• Accurate and correct information must be provided during the booking process, including name, phone number, address, and destination.
• Upon confirming the booking, you will receive a confirmation message via email or SMS containing the booking details.
Payment:
• Payments are accepted through approved electronic payment methods, such as credit cards and bank transfers.
• The full amount must be paid before confirming the booking, unless otherwise agreed upon with the company.
• The company reserves the right to cancel the booking if the payment is not received by the specified deadline.
Cancellation and Refund:
• Customers may cancel their booking before the service date in accordance with the announced cancellation policy.
• If the cancellation occurs at least 24 hours before the scheduled time, the customer is entitled to a full refund. Cancellation fees may apply in other cases.
• Refunds will be processed within a period of 7 to 14 business days, depending on the payment method used.
Modifications to the Booking:
• Modifications to the booking (such as changing the destination or time) can be made based on service availability, and additional fees may apply.
4. Use of the Website
• The website may only be used for booking purposes and reviewing services.
• Any activities that could harm the website, such as hacking attempts or data manipulation, are prohibited.
• The company reserves the right to suspend or terminate the account of any user who misuses the website or violates these terms.
5. Disclaimer
• Capital Transport Company strives to ensure the accuracy and reliability of the information provided on the website; however, it does not guarantee that the website is free from technical errors or temporary interruptions.
• The company is not liable for any direct or indirect damages that may arise from the use of the website or the services provided through it.
6. Privacy Policy
Data Collection:
• Personal data such as name, phone number, and email address is collected during the registration or booking process
• This data is used to enhance services and provide a personalized experience for users.
Data Sharing:
• Personal data is not shared with third parties unless necessary for providing the service, such as sharing booking information with drivers.
• The data is securely stored in accordance with the company's privacy policy.
Information Security:
• Strict technical and administrative measures are implemented to protect personal data and prevent unauthorized access.
7. Amendments to Terms and Conditions
• The company reserves the right to modify or update the terms and conditions at any time without prior notice.
• The amendments will be effective immediately upon posting on the website. We recommend that users review this page periodically.
8. Governing Law
• These terms and conditions are governed by the laws of the Kingdom of Saudi Arabia..
• Any disputes arising from the use of the website or the services provided through it shall be settled by the competent courts in the Kingdom.
